PickleJoin Support
PickleJoin helps pickleball players discover nearby courts and players, share availability, and create or join casual games. You can also join groups, add friends, and chat in games, groups and direct messages.
Contact Support
Email us at support@picklejoin.app.
Include your account email (and screenshots if helpful) so we can resolve issues faster.
In-App Help
Open the app → Profile tab → Settings → Help & Support to send a message directly from your account.
Safety: Reporting and Blocking
We review reports, usually within 24 to 48 hours. Content that breaks our Terms of Service is removed, and abusive users can be banned.
- Report a message or block someone in a chat: open the game chat, group chat or direct message, then tap the shield icon (top right) or ⋯ next to a message, and choose Report Message, Report User or Block User.
- Report or block a player: tap the player's name in a game roster, group member list or chat to open their profile, tap ⋯ (top right), and choose Report or Block. If you own or admin a group, tapping a member opens member options first: choose View profile.
- Report a group: Games tab → Groups → open the group → ⋯ (top right) → Report group. This reports the group's name, description and photo.
- Report a game, host or court: open the game, tap ⋯ (top right), and choose Report Game, Report Host, Report Court or Block Host.
- Unblock someone: Profile tab → Settings → Blocked Users.
Blocking someone hides your messages from each other, removes any friendship between you, hides your direct messages, and keeps you out of each other's games. Unblocking doesn't restore a friendship.
Groups
- Join a group: open an invite link from the group's owner or an admin.
- Leave a group: Games tab → Groups → open the group → ⋯ → Leave group.
- Delete a group (owners only): open the group → ⋯ → Delete group. Owners can't leave their own group; transfer ownership first (tap an admin in Members → Make owner), or delete the group. Upcoming group games stay listed as normal public games.
Friends and Messages
- Add a friend: open a player's profile and tap Add friend, or share your friend link from Profile tab → Friends → Share my link.
- Reset or turn off your friend link: Profile tab → Friends → Reset link or Turn off link.
- Unfriend someone: open their profile → ⋯ → Remove friend. Your direct messages stay readable but no new messages can be sent.
- Direct messages: Profile tab → Messages, or the message icon on the Play tab. You can message friends only. Long-press a conversation to mute it.
Common Questions
- Can’t sign in? Verify your email address and check spam/junk for your one-time password (OTP) code.
- Location not working? Enable location access in your device settings and try again. Some features are limited without location.
- Notifications missing? Enable notifications in device settings, and check Settings → Notifications in the app. If you recently changed settings, try reopening the app.
- Subscription issues? Manage billing in the App Store (Subscriptions) or contact support for help.
- Delete account? You can delete your account at any time from the app: Profile tab → Settings → Account → Delete account, then confirm with the code we email you. This action is self-service and does not require contacting support. See our Privacy Policy for what is deleted and what is kept.
- Request my data? You can request a copy of your personal data from: Settings → Request My Data, and check its status under Settings → My Data Requests. Requests are fulfilled via email in accordance with applicable privacy laws.